Simpson Speedway RX white
Welcome to Simpson-Helmets.eu from Custom Cruisers Ltd
If you receive a parcel which has been damaged en route, please ensure you have signed 'CONTENTS UNCHECKED" and "PARCEL DAMAGED" on the delivery note - THIS IS VERY IMPORTANT, this will enable us to claim against the carrier. Please let us know as quickly as possible. We will endeavour to refund your money in the shortest possible time in the method used to make payment by the same way you paid us.
Cooling Off: You have the right to cancel your order up to 7 working days after receipt of your goods, this cooling off period does not apply to goods that have been custom made to the customers requirements.
Please note: Returns must be notified via telephone (Not answerphone), fax or email within 7 working days of receipt and can only be accepted if returned still unopened and in the original packaging with a copy of invoice and a letter stating the reason for return.
Returned items will not be accepted for refunds without a returns number or, if they do not have the original packaging or have been fitted to a bike or vehicle.
Unfortunately we cannot accept returns on helmets for Hygienic reasons.
Special order or custom made items will not be accepted for refunds.
Under the terms of the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), we are not liable, and do not refund the cost of returning items unless they are faulty.
If the goods are returned simply because of a 'change of heart', then the return shipping costs are to be borne by the customer.
Under these regulations, consumers are reminded they have a statutory duty whilst in possession of the goods to take reasonable care of them, and package them adequately, to avoid transit damage on return.
(This why you should retain the original packaging).
Please review your order information carefully prior to clicking the “Submit Order” button
Custom Cruisers UK cannot be responsible for the submission of inaccurate order information.
If there is an error in your completed order or you need to cancel, please contact us immediately by phone (Not answerphone), email or fax, giving your name address, order number, order date and a valid contact email address or phone number.
We value your custom, but you are ultimately responsible for the accuracy of your contact information and the contents of your order.
Payments are processed by Worldpay or Paypal
Customers using a Credit card or Paypal will receive an order confirmation from Custom Cruisers Ltd and a payment transaction receipt from Worldpay or Paypal
If the order is cancelled or abandoned before payment details are processed, you may still receive an order confirmation, but unless it is accompanied by a Worldpay or paypal receipt the order will not be processed.
If you have any great ideas or ways to improve our service to you please do not hesitate to call us or email me-Mike
If you have any problems with your order please call us on 01773 835666
fax us on 01773 835665 or email us on firstname.lastname@example.org If in Europe, please call 00441 773 835666 fax 00441 773 835665
If in America/Canada please note we are at least 5 hours ahead our contact details are tel: 1144 1773 835666 fax: 01144 1773 835665.
Note; some items may be more expensive to ship as volumetric weight (dimensional) my exceed actual weight.
Although every attempt is made to be accurate, errors and omissions excluded.
Please note: Errors and omissions excluded due to Website errors and currency fluctuations plus inputting errors - our most sincere apologies for this but we cannot guarantee the value of the £ at the moment plus rising freight costs- If unsure please call -Mike